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Privacy Policy

O’Skin is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our website ([oskin.com.au]) and services, you agree to this Privacy Policy.

1. What Information We Collect

We may collect the following types of personal information:

  • Personal Details: Name, date of birth, gender.
  • Contact Information: Email address, phone number, postal and billing addresses.
  • Payment Information: Credit/debit card details and transaction history (processed securely by third-party payment providers).
  • Health Information (if applicable): For medical or cosmetic services, we may collect relevant health information with your consent.
  • Website Usage Data: IP addresses, cookies, browser type, and interactions with our website.
  • Marketing Preferences: Your preferences for receiving promotional content.

Providing your personal information is voluntary; however, withholding certain details may limit our ability to provide services to you.

2. How We Collect Your Information

We collect personal information through:

  • Direct interactions (e.g., when you make a purchase, book an appointment, or contact us).
  • Online forms, surveys, or email subscriptions.
  • Website tracking tools, such as cookies and analytics software.
  • Third-party providers, including payment processors and service partners.

You can disable cookies in your browser settings; however, this may affect website functionality.

3. How We Use Your Information

We use your personal information for purposes including:

  • Processing bookings, payments, and orders.
  • Providing and improving our services.
  • Responding to enquiries and customer support requests.
  • Sending marketing communications (only if you opt-in).
  • Conducting surveys and service feedback.
  • Ensuring security and fraud prevention.
  • Complying with legal obligations.

We do not sell or rent your personal information to third parties.

4. Disclosure of Your Information

We may share your personal information with:

  • Service Providers: Payment processors, IT providers, and marketing agencies assisting in service delivery.
  • Medical Professionals (if applicable): With your consent, for healthcare-related services.
  • Legal and Regulatory Authorities: When required by law or to protect our rights and customers.
  • Business Transfers: In case of a merger, sale, or business restructuring, where necessary.

All third parties must comply with strict confidentiality and privacy obligations.

5. How We Protect Your Information

We implement security measures to protect your personal information, including:

  • Secure servers and encrypted databases.
  • Payment processing through PCI-DSS compliant providers.
  • Restricted access to personal data on a need-to-know basis.
  • Regular security reviews to prevent unauthorised access.

Despite our efforts, no online data transmission is 100% secure. Please notify us immediately if you suspect any security breach.

6. Your Rights and Choices

You have the right to:

  • Access Your Information: Request a copy of your personal data.
  • Correct Your Information: Update or correct inaccuracies.
  • Withdraw Consent: Opt-out of marketing communications at any time.
  • Request Deletion: In certain circumstances, request data removal (subject to legal obligations).
  • Restrict Processing: Object to certain uses of your data.

To exercise your rights, please contact us via the details below.

7. Marketing and Communication

If you opt-in, we may send you promotional emails, SMS, or newsletters. You can unsubscribe at any time using the “unsubscribe” link or by contacting us directly. We do not send unsolicited marketing messages.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies or practices. We encourage you to read their terms before providing any personal data.

9. Data Retention

We retain your personal information for as long as necessary to fulfil our services and legal obligations. When no longer required, we securely destroy or de-identify your data.

10. International Data Transfers

If we transfer your data outside Australia (e.g., cloud storage providers), we take steps to ensure it remains protected under equivalent privacy laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, requests, or concerns regarding your privacy, please contact us here. If you are dissatisfied with how we handle your data, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.